Shipping Information
Shipping Methods & Delivery Times
At Black Golden Goose, we offer multiple shipping options to ensure your premium sneakers reach you safely and on time. All orders are processed within 1-2 business days and shipped from our New York facility.
| Shipping Method | Delivery Time | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 5-7 Business Days | $9.95 | Yes |
| Express Shipping | 2-3 Business Days | $19.95 | Yes |
| Overnight Shipping | 1 Business Day | $39.95 | Yes |
| International Shipping | 7-14 Business Days | $29.95 - $59.95 | Yes |
FREE STANDARD SHIPPING on all orders over $300 within the United States
Domestic Shipping (United States)
We ship to all 50 states, including Alaska and Hawaii, as well as U.S. territories.
Processing Time
- Orders placed Monday-Friday before 2:00 PM EST are processed the same day
- Orders placed after 2:00 PM EST or on weekends are processed the next business day
- Orders placed on holidays are processed the next business day
- Custom orders may require additional 2-3 days processing time
Shipping Carriers
We partner with trusted carriers to ensure reliable delivery:
- FedEx for Express and Overnight deliveries
- UPS for Standard shipping
- USPS for APO/FPO addresses
International Shipping
We proudly ship Black Golden Goose sneakers worldwide to over 100 countries.
International Delivery Times
- Europe: 7-10 business days
- Asia-Pacific: 10-14 business days
- South America: 12-16 business days
- Africa & Middle East: 14-21 business days
International Shipping Costs
| Region | Standard International | Express International |
|---|---|---|
| Canada | $29.95 | $49.95 |
| Europe | $39.95 | $59.95 |
| Asia-Pacific | $49.95 | $79.95 |
| Rest of World | $59.95 | $89.95 |
Important: International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are not included in our shipping costs and vary by destination.
Order Tracking
Stay informed about your Black Golden Goose sneakers delivery with our comprehensive tracking system.
Tracking Information
- Tracking numbers are provided via email within 24 hours of shipment
- Track your package directly through our carrier partners' websites
- Receive automated delivery updates via email and SMS (optional)
- Contact our customer service team for tracking assistance
Delivery Confirmation
All shipments require a signature upon delivery to ensure your premium sneakers reach you safely. If you're not available:
- Carrier will attempt redelivery the next business day
- Package may be left at a designated safe location (with your permission)
- You can schedule a convenient delivery time with the carrier
- Packages can be held at carrier facilities for pickup
Special Shipping Situations
PO Boxes & APO/FPO Addresses
We accept shipments to PO Boxes and military addresses (APO/FPO) within the United States via USPS. Please note:
- Only Standard Shipping is available for PO Boxes
- Delivery times may be extended by 2-3 business days
- Signature confirmation may not be available
Multiple Item Orders
Orders containing multiple items may ship separately to ensure faster delivery. You'll receive tracking information for each shipment, and there's no additional charge for split shipments.
Pre-Order Items
Pre-order items will ship according to their specified release dates. If your order contains both in-stock and pre-order items:
- In-stock items ship immediately
- Pre-order items ship on their release date
- You can request to hold the entire order for combined shipping
Shipping Restrictions
While we strive to ship globally, some restrictions may apply:
- We cannot ship to areas affected by natural disasters or political unrest
- Some countries may have import restrictions on footwear
- Customs clearance delays may occur in certain regions
- Remote locations may require additional delivery time
Note: Black Golden Goose is not responsible for packages lost or delayed due to customs clearance, natural disasters, or carrier delays beyond our control.
Packaging & Protection
Your Black Golden Goose sneakers deserve the finest care, from our boutique to your doorstep.
Premium Packaging
- Original Golden Goose shoe boxes with protective dust bags
- Eco-friendly packaging materials
- Moisture-resistant shipping boxes
- Fragile handling labels on all packages
- Discreet packaging available upon request
Insurance Coverage
All shipments are fully insured for their declared value at no additional cost to you. In the rare event of loss or damage during transit, we'll work with you to resolve the issue quickly.
Shipping Questions?
Our customer service team is here to help with any shipping inquiries.
Email: [email protected]
Phone: +1 (212) 555-0199
Customer Service Hours:
Mon-Fri: 9:00 AM - 8:00 PM EST
Sat: 10:00 AM - 6:00 PM EST
Sun: 11:00 AM - 5:00 PM EST