Refund & Returns Policy

Return Window

You have 30 days from the date of delivery to return your Black Golden Goose sneakers for a full refund or exchange. Returns initiated after this period will not be accepted unless the item is defective.

Condition Requirements

To be eligible for a return, items must meet the following conditions:

• Unworn: Shoes must be in new, unworn condition with no signs of wear
• Original packaging: Items must be returned in original shoe box and dust bags
• Tags attached: All original tags and labels must remain attached
• No odors: Items should be free from perfume, smoke, or other odors
• Clean condition: Items must be free from stains, marks, or damage

Items That Cannot Be Returned

• Worn or damaged shoes
• Items with missing tags or labels
• Shoes returned in damaged or incorrect packaging
• Custom or personalized items (if applicable)

How to Return

Follow these simple steps to return your Black Golden Goose sneakers:

1. Contact Us: Email us at [email protected] with your order number and reason for return
2. Return Authorization: We will provide you with a Return Authorization (RA) number and return shipping label
3. Package Items: Carefully package items in original packaging with RA number clearly visible
4. Ship Items: Use the prepaid shipping label provided (for US returns)
5. Tracking: Keep your tracking number for reference

Refund Processing

Processing Time

Once we receive and inspect your returned items:

• Inspection: 1-2 business days to inspect returned items
• Refund Processing: 3-5 business days to process approved refunds
• Credit Card Refunds: 5-10 business days to appear on your statement
• PayPal Refunds: 1-3 business days to appear in your account

Refund Method

Refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to different payment methods or accounts.

Exchanges

We offer exchanges for different sizes or colors (subject to availability). Exchange process:

1. Follow the return process outlined above
2. Specify in your email that you want an exchange and your preferred replacement
3. We will confirm availability and process the exchange
4. New item will be shipped once we receive and approve your return

Size Exchange Policy: If the new size is the same price, no additional payment is required. Price differences for different models will be charged or refunded accordingly.

Shipping Costs

Defective Items

If you receive a defective Black Golden Goose item:

• Contact us immediately: Report defects within 48 hours of delivery
• Photo evidence: Provide clear photos of the defect
• Expedited process: Defective items receive priority processing
• Full refund or replacement: Your choice of full refund or immediate replacement
• Free shipping: We cover all shipping costs for defective items

International Returns

For customers outside the United States:

• Same 30-day return window applies
• Customer responsible for return shipping costs (except defective items)
• Items must be declared as "returned goods" with original value
• Customer responsible for any customs duties or taxes on returns
• Refunds issued in original currency when possible

Lost or Damaged Returns

If your return package is lost or damaged in transit:

• Contact us with your tracking information
• We will work with the shipping carrier to locate your package
• For packages confirmed lost by carrier, we will process your refund
• Always keep tracking information and proof of shipment